Privacy Policy

The Finch House respects your privacy. This policy explains how we handle personal information when you contact us, book an appointment or use our services.

Information we collect

When you inquire, you may provide your name, email address, city, service of interest and details about what you’re looking for.

When you book, Square may collect your contact details, appointment information and payment information. As part of our styling services, we may also collect information you provide about your preferences, measurements and wardrobe, including photos and style notes.

How we use your information

We use this information to respond to inquiries, schedule appointments, process payments, provide personalized styling services and maintain business records.

We’ll ask for your permission before using identifiable client photos for marketing or sharing them publicly.

Service providers

We use third-party providers to operate our business, including Square for bookings and payments, Zoom for video calls, and connected calendar and appointment tools to arrange calls. These providers receive or process the information needed to deliver their services.

Your information may be stored or processed outside Canada, where it may be subject to the laws of those jurisdictions.

Retention and security

We keep personal information for as long as needed for the purposes described in this policy and to meet applicable business and legal requirements. We use reasonable safeguards appropriate to the sensitivity of the information.

Your choices and questions

You may contact us to ask what personal information we hold about you, request access or corrections, or raise a privacy concern. You may withdraw consent where applicable, subject to legal or contractual requirements.

Contact

Savannah Finch, The Finch House
savannah@thefinchhouse.co